Lostly is a service operated by Nordic Business Advisory ApS, trading as Lostly ("Lostly", "we", "us"), a company registered in Denmark. Lostly helps people who have lost items connect with people who have found them. We provide a technology platform for reporting, matching, and facilitating the return of lost and found items.
By creating an account or using Lostly you agree to these Terms of Use. If you do not agree, do not use the service. You must be at least 16 years old to use Lostly.
Lostly provides a technology platform that:
Lostly is not a storage service, courier, insurance provider, or guarantor of any kind. We do not take physical possession of any items at any time. We are a platform connecting users — we are not a party to any transaction or arrangement between users.
We do not guarantee that a lost item will be found, matched, claimed, or returned. Matches are generated automatically and may be inaccurate. The quality or outcome of any match depends entirely on information provided by users. The decision to engage with any match is entirely yours.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
(a) Lostly is not liable for the loss, theft, damage, or destruction of any item — whether reported on the platform or not.
(b) Lostly is not liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the service, including but not limited to: loss of property, financial loss, emotional distress, or costs incurred in connection with a lost or found item.
(c) Lostly is not responsible for the conduct of other users. We do not verify the identity, credentials, or intentions of users, and we are not liable for any harm caused by another user's actions or omissions.
(d) Use of Lostly is entirely at your own risk.
(e) Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid to us for the specific transaction giving rise to the claim, or EUR 50, whichever is greater.
Nothing in these Terms limits or excludes any rights you have under mandatory consumer protection laws in your country of residence that cannot be waived by contract. If you are a consumer in the European Union or United Kingdom, you may have additional rights under local law, including rights under the EU Consumer Rights Directive or the UK Consumer Rights Act 2015. These Terms do not affect those statutory rights.
EU consumers have the right to withdraw from a service contract within 14 days of purchase. However, by requesting immediate access to a digital service you acknowledge that this right is lost once the service has been fully performed.
You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms, without notice and without liability. Submitting false ownership claims or otherwise using the platform to fraudulently obtain another person's property may be reported to the relevant authorities.
If you choose to use our optional shipping coordination service, a platform fee applies per shipment. Shipping costs are passed through at carrier rates. Payment is processed securely via Stripe. All fees are clearly displayed before you confirm a shipment. Fees are non-refundable once a shipping label has been created, except where required by applicable consumer law.
Lostly acts as a facilitator only. Shipments are carried out by independent carriers (such as GLS, PostNord, or DAO). Lostly is not liable for items lost, delayed, or damaged in transit. For claims relating to lost or damaged shipments, contact the carrier directly — the carrier's own liability terms and any applicable insurance apply.
All content, branding, and technology in Lostly is owned by Nordic Business Advisory ApS or its licensors. You may not copy, reproduce, or distribute any part of the service without our prior written consent.
We process personal data in accordance with our Privacy Policy.
We may update these Terms from time to time. We will notify you of material changes via the app or email at least 14 days before they take effect. Continued use of Lostly after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms you may delete your account at any time.
These Terms are governed by the laws of Denmark, without regard to conflict of law principles, except where mandatory local consumer protection laws in your country of residence apply (including EU and UK laws where applicable). Disputes shall be subject to the non-exclusive jurisdiction of the Danish courts, without prejudice to your right to bring proceedings in your country of residence if required by local law.
Nordic Business Advisory ApS (trading as Lostly)
support@lostly.eu
lostly.eu