Lost & Found,
Finally Fixed
AI-powered matching, fraud prevention ownership verification, and integrated return shipping — built for hotels, airports, transport operators, and event venues.
AI-powered matching, fraud prevention ownership verification, and integrated return shipping — built for hotels, airports, transport operators, and event venues.
For venue and transport operators, every unresolved lost-item case is a staff burden, a reputational risk, and a potential liability.
Staff spend hours cross-referencing found items with inbound lost-item calls — no automation, no system.
Guests have no updates, no tracking, and no confidence their item will be found or returned.
Any item can be claimed by anyone who describes it convincingly. There is no verification layer.
Return shipping is ad hoc, expensive, and inconsistently handled across shifts and staff members.
"Reuniting people with what matters to them — effortlessly, securely, and at scale."
Items matched instantly using computer vision and semantic embeddings. No staff cross-referencing. No spreadsheets. Results in seconds.
AI generates questions only the true owner can answer. Confidence scoring auto-approves, auto-denies, or escalates — typically 80%+ resolved without human review.
Claimants choose shipping to home or in-person pickup. Labels created automatically. Tracking updates pushed in real time. Platform fee of €8 per successful return shipment.
Lostly serves both guests who have lost something and the venue or transport staff who found it.
Reports lost item with description and last known location
AI instantly matches against all active found items
Receives push notification when a match is confirmed
Completes AI ownership verification — 3 tailored questions
Chooses return method: home shipping (€8) or venue pickup (free)
Receives item, fully tracked from claim to delivery
Opens Lostly app and photographs the found item
AI classifies category and generates an item description
Submits to system — no manual data entry required
Matching runs automatically against all active lost reports
Reviews claim decisions in the business dashboard
Ships item or arranges pickup — label generated automatically
Four AI features work together to automate what currently takes hours of manual effort.
Claude AI vision analyses photos of found items and classifies them into 14 categories — electronics, clothing, documents, jewellery, keys, bags, and more. No manual filing required.
Lost item descriptions are embedded into 512-dimensional vectors. Cosine similarity matching instantly surfaces the closest found items — across all venues, in real time.
AI generates 3 tailored questions only the true owner can answer, derived from the private item description. Confidence scoring determines automatic approval, denial, or human escalation.
All messages between owners and finders pass through a PII filter that automatically removes phone numbers, emails, and other contact info — preventing off-platform contact until the system approves it.
Most venues still handle lost & found by hand, in a spreadsheet or in the booking system. Here is how that compares.
| Capability | Paper Log | Web Form | Booking system module | Lostly |
|---|---|---|---|---|
| Automated item matching | ✗ | ✗ | Rooms only | ✓ |
| AI ownership verification | ✗ | ✗ | ✗ | ✓ |
| Integrated return shipping | ✗ | ✗ | ✗ | ✓ |
| Real-time guest notifications | ✗ | ✗ | ✓ | ✓ |
| Digital audit trail | ✗ | Partial | ✓ | ✓ |
| GDPR compliance built-in | ✗ | ✗ | ✓ | ✓ |
| Fraud prevention | None | None | Via the booking | AI-powered |
| Staff time per case | High | Medium | Low in rooms | Minutes |
| Covers items found outside the rooms | ✓ | ✓ | ✗ | ✓ |
| Works without a booking (airports, museums, venues) | ✓ | ✓ | ✗ | ✓ |
Per venue · annual billing · all features included on every paid tier.
Claimants pay nothing to use the app. Venues pay only for the subscription below.
A venue is one physical lost-and-found operation — a single hotel, airport terminal, or event space with its own staff handling found items. If three hotels share one central lost-and-found desk, that counts as one venue. Each independently operated location needs its own subscription.
| Tier | Max items / year | Annual price |
|---|---|---|
| Free | 120 | €0 |
| Starter Most Popular | 360 | €1,200 |
| Basic | 1,200 | €2,400 |
| Growth | 4,200 | €4,200 |
| Business | 12,000 | €7,200 |
| Scale | 36,000 | €12,000 |
| Premium | 60,000 | €16,800 |
| Enterprise | over 60,000 | Contact us |
We handle airports, large transport operators, and multi-venue chains. Let's talk.
Annual volume limit — seasonal peaks are fine as long as total items for the year stay within the tier. You start on the free tier and only pay if your volume grows. Pricing is per venue location — multi-venue discounts available on request.
Lostly has been in the App Store since June. We take on Danish venues at a pace where the app is configured to your workflow rather than the other way round — the concrete advantage of being among the first. You start on the free tier and only pay if your volume grows.